FAQ

Orders

When will my order arrive?

Usually within 1 to 2 weeks in the US. Each piece is made after you order it, so at the busiest times allow up to 10 days for printing and 5 to 10 business days in the post. You get a tracking email when it ships.

Is sales tax included?

Sales tax is added at checkout where required.

Can I change or cancel an order?

Within 2 hours of ordering, yes: email us with the order number. After that it has usually gone to print.

Do you ship outside the US?

Not yet. Write to us if you'd like to be told when we do.

The shirts

What are the tees?

Comfort Colors 1717: 6.1 oz garment-dyed, 100% ring-spun cotton, relaxed unisex fit. It's the heavyweight tee birders keep for years. Measurements are on the size & fit page.

And the hats and prints?

Caps are embroidered in real thread on washed cotton, corduroy or rope-cap blanks, one size, adjustable. The wall art is gallery-wrapped canvas and glossy metal prints, both ready to hang.

How is the print done?

Printed to order on the garment itself. Wash cold, inside out; tumble low or hang. Don't iron over the print.

Will the colour match my screen?

Close, not identical. Garment-dyed cotton varies a little from batch to batch, and every screen shows colour differently.

The art

Are the birds accurate?

That's the whole point. Every species is checked against the field guide for its marks and its current official name. If you spot an error, tell us: we fix the plate and make it right with you.

Can you draw a species you don't have?

Ask. The list of requests decides what we draw next.

Returns

What if it arrives damaged or misprinted?

Email a photo within 30 days and we replace or refund it, no return postage. Details on the returns page.

What if it doesn't fit?

Write within 30 days with your order number and the size you need, and we'll help you exchange it. A look at the size & fit chart first saves the wait.

Can I return it if I changed my mind?

Because each piece is printed for you, we can't take back a change of mind. Ask us anything before you order; a person answers.

Where it's made

Everything is printed or embroidered to order in the US by our production partners, on garments we chose for how they wear: Comfort Colors heavyweight cotton for the tees and crewnecks, washed cotton and corduroy for the caps. Nothing is printed until someone orders it, so nothing sits in a warehouse unsold.

Tracking

The day your order ships you get an email with the tracking link; the same link is on your order page. Orders with more than one kind of item may arrive as more than one parcel.

Ways to pay

All major cards, Apple Pay, Google Pay and Link. Gift cards are applied at checkout.

Gift cards and the welcome offer

Gift cards are emailed instantly and never expire. First order? Sign up for the field notes and 10% comes off it.

Questions? Email hello@thrushandpine.com.